Contact us
Need assistance? We’re ready to help. Our Client Success team and advisors are here to answer any questions — from account transfers to building a personalized financial plan.
Priority Support
For SterFinance Ltd Priority inquiries, please email us at contact@sterfinance.com or chat with our virtual assistant anytime — phone support is not available.
Chat with Us
Need help fast? Chat with our Virtual Assistant anytime, or talk to our friendly team when we’re online.
- Monday: 9 am – 6 pm (UTC)
- Tuesday: 9 am – 6 pm (UTC)
- Wednesday: 9 am – 6 pm (UTC)
- Thursday: 9 am – 6 pm (UTC)
- Friday: 9 am – 6 pm (UTC)
- Saturday & Sunday: Closed
- Business hours may be subject to change on holidays
Resolving an Outstanding Balance
Our Resolutions team is here to help with negative account balances. We’re available on weekdays from 9 am – 6 pm (UTC), or you can reach us anytime by email at support@sterfinance.com .